Before your pellet delivery: a practical access checklist
Make the handover easier by checking vehicle access, unloading arrangements and the route to dry storage.
A delivery address alone does not describe how a loaded vehicle can reach your property or where a pallet can safely be placed. A short access check before dispatch helps everyone plan the handover.
Describe the approach
Tell the supplier about narrow lanes, low branches, restricted turns, weight limits and local access restrictions. Share relevant measurements rather than assuming the driver can judge the route from a map. If there are gates or a delivery time restriction, mention them while arrangements can still be changed.
Agree what unloading includes
Confirm the vehicle type, unloading equipment and intended drop-off point. A pallet truck generally needs a suitable firm surface; loose gravel, steep slopes, kerbs and steps can prevent movement. Do not assume that delivery includes carrying individual bags indoors or moving a pallet to the rear of a property.
Prepare a safe receiving area
Keep the agreed unloading space clear of parked cars and other obstacles. Keep children and pets away from the vehicle and equipment. Let the driver assess whether the agreed operation can be carried out safely; do not improvise a risky alternative.
Inspect and record
Check the product identity and visible condition against the order. Note packaging damage and take photographs where appropriate. Keep the delivery paperwork and follow the supplier's process for reporting discrepancies. Acceptance procedures and remedies depend on the applicable terms and your legal rights.
Finally, move the fuel into its planned dry storage using suitable equipment. A successful handover is not the end of storage planning: bags left exposed to rain may deteriorate even when they arrived in good condition.